“You can’t manage what you don’t measure”. This is the motto that governs Doug’s team within GRS and enables them to provide astounding results. By implementing Six Sigma principles, GRS can take process improvement, trend-identification, and internal auditing to a new level. This allows GRS to improve claim promptness without sacrificing quality. Doug possesses a lead-by-example attitude, along with an insatiable desire for knowledge. He utilizes a logical, data-driven approach to decision making and is not afraid to find the possible in the impossible. He faces large projects with an unwavering commitment, instilling a clear vision of the goal. Doug’s ability to share this vision allows GRS to create a culture that empowers all stakeholders.
Doug is a Six Sigma Green Belt who brings 35 years of management experience ranging from commercial and industrial construction operations, government, data, environmental projects, and P&C Claims. Doug also is a XactAnalysis Business Intelligence Author, Xactimate 28 Level 3 certified, MSBA Master Board certified, a member of the Society of Certified General Adjusters, and a member of the St. Louis Chapter of the CPCU Society.