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At GRS, our Field and Desk Adjusting services are built around three core goals: quality, service and transparency. Whether a client needs professional, experienced adjusters in the field, or desk adjusters and examiners working onsite or in GRS facilities, GRS strives to deliver exceptional service and results. Our team takes pride in GRS’ commitment to:
GRS incorporates Six Sigma principles to achieve consistently high quality in all our processes. Before sending our work on to clients, our internal Quality Assurance team conducts detailed audits on every file. Closed-file audits are also conducted on approved files to ensure the Quality Assurance team is delivering high-quality files to the client.
GRS works hard to exceed our clients’ goals and expectations. It starts with strong management, thorough training, careful oversight and attention to quality. Our clients can see the difference.
The GRS Bridge™ provides unprecedented visibility into the work we do for clients, letting them see in real time the progress our teams are making on claims and other activities. The Bridge™ enables GRS to create unique dashboards for clients and make projections about claim resolutions.
– Doug Maestas, SVP P&C